complaint+about+a+faulty+product


 * Defective Product**

October 19, 2007

Ms. Louise Pinkowicz Customer Relations Midwest Merchandise, Inc. PO Box 6197 BENTLY WA 8776

Dear Ms. Pinkowicz,

On September 20, I purchased a Randix AM/FM clock radio and cassette player, manufacturer’s number #RWC650, at the Midwest Merchandise store, 1242 Northwest Highway, in Hastings, South Dakota. I paid $110.23 for the radio, as shown on the enclosed copy of the receipt.

The radio worked well for two weeks and then gait for no apparent reason. Also, the volume on the cassette player kept going loud and soft.

The warranty on the radio states that if the radio is defective for any reason, I can return it and get a replacement within 60 days of purchase. I talked to Ms. Wilma Esterase at the Midwest store where I bought the radio, and she told me I had to mail the item to you to get my replacement.

I am enclosing the broken radio in this package; please send me a new radio of the same model. Thank you for your assistance.

Sincerely,

Peter Y. Wei 894 Westchester Rd. Mt Lawley WA 6050