email+unit

Open an internet browser and set a home page of personal choice by setting internet options Adjust the display of the internet browser to suit personal requirements Modify toolbar to meet user and internet browser needs Access a particular website, note privacy and other conditions of use and retrieve data Enter a uniform resource locator (URL), in the address line of the internet browser Locate and select appropriate search engine and define search expressions based on the data required Save search expression results and present them in a report according to the information requirements Create a bookmark within the internet browser or a link for the required web page and save it in a bookmark folder Modify the internet browser options for printing and print a web page Close the internet browser Select search engine and using key word search research the concept of netiquette (or web etiquette) Review rules of good online manners from at least two netiquette sites Develop a personal list of netiquette principles to be applied to email and newsgroup discussions Check that these are consistent with organisational policies Open an email application package and create a new email message Add addressee to the email message Compose the text of an email message according to organisational guidelines Create and add an automatic signature for the user, so that it appears automatically in every new email message that the user creates Attach files to the email message, using the attachment feature Determine and set a priority for an email message and spell check and edit text as required Send the email message Reply to received messages and forward as appropriate, using the carbon copy and forward features Open and save an attachment to the relevant folder Search for an email message and set a priority setting or delete as necessary Sort inbox according to sender's name and date received Save email messages in a folder Compact folder to save space Print an email message Manually add an email address to the email package address book Update the address book by transferring the email address from a received message Create a distribution list and send out email message
 * Send and retrieve information using web browsers and email **
 * NTIS ID: ICAU1133B **
 * TAFE ID: D0245 **
 * Elements and Performance Criteria **
 * Access the internet **
 * Search the internet **
 * Research and apply 'netiquette' principles **
 * Send and organise messages **
 * Create an address book **


 * __The range statement__** relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

May include but is not limited to Netscape Navigator, Internet Explorer, Mozilla, Opera, Galleon, Phoenix, Konqueror, Lynx

Internet options include but are not limited to the configuring of the following options: home page, location of temporary files, privacy level, security level, type of connection and history.

Toolbars can contain buttons, menus or a combination of both.

Is sometimes referred to as web etiquette and is an informal code of manners governing online conduct which may include but is not limited to the use of upper and lower case letters in messages, not spamming other users, not posting commercial messages to newsgroups, learning to lurk before posting, respect for other's time, privacy and bandwidth.

May include Snap, Questfinder, Ask Jeeves, Google, metacrawler, Alta Vista, Excite, infoseek, Findlink, Northern Light, AOL Netfind, Hotbot, LookSmart, Yahoo, Netscape, Lycos, Open Text, WebCrawler, Go To Dot Com, Beaucoup, Meta Search, Search.com, Go2Network, Savvy Search, Profusion, Dogpile, Metagopher.

May include but are not limited to personal use of emails and internet access, content of emails, downloading information and accessing particular websites, opening mail with attachments, virus risk (MS windows OS and Mac OS only).

May include but is not limited to html pages, pdf files, text files, pictures, music and email messages

Critical aspects of evidence Assessment must confirm the ability to browse the internet, search for information, send and receive emails and organise the email client application on the computer.
 * __The evidence guide__** provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Knowledge and skills Makeup and structure of an internet addresses Basic technical terminology in relation to reading help files and prompts Log-on procedures for accessing a PC Modem speed, traffic loads in relation to times of accessing the internet Evaluating and assessing the authority, reliability and authenticity of information Organisational guidelines on internet and email usage ('web etiquette' or netiquette) Different types of search engines (eg. Google, Alta Vista, Infoseek) Different types of messages that occur (e.g. error messages, updates, need for installing plug-ins) Ability to implement workstation adjustment according to OH&S guidelines Basic analysis in relation to a limited range of routine tasks Low-level decision making in relation to a limited range of routine tasks Problem solving skills in known areas during normal routine activities Reading and writing at a level where basic workplace documents are understood Clear and precise communication Ability to interpret user manuals Using a PC and peripherals Cultural understanding

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1. Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency. Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
 * __Assessment guidance__**


 * __Resources__**

To demonstrate competency in this unit the person will require access to:

Organisational style guide/policy Organisational policies on internet and email usage Personal computer with internet capability

This competency provides one of the fundamental foundation skills for interacting online. In this context, individuals must recognise their own responsibility in having access to the vast services, sites, systems and people provided by the internet. The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable. Applications may include a variety of employment related skills including preparatory access and participation skills, broad-based induction skills and/or specific workplace skills. They may also include participation in a team or work group.
 * __Role context__**

An individual demonstrating this competency would be able to:

Demonstrate knowledge by recall in a narrow range of areas Demonstrate basic practical skills, such as the use of relevant tools Perform a sequence of routine tasks given clear direction Receive and pass on messages and information Maintain knowledge of industry products and services 